Privacy Policy | Logidist Ltd

Last updated: 1 January 2025

1. Introduction

Logidist Ltd ("we", "us", "our") is committed to protecting the privacy and personal data of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are registered in England and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU GDPR where applicable. Our data controller is Logidist Ltd, C/O Mss Products Ltd, Bankfield Road, Tyldesley, Manchester, M29 8QH.

2. Data We Collect

We may collect the following types of personal data:

Identity data: name, company name, job title
Contact data: email address, phone number, postal address
Service data: shipment details, vault storage records, tracking numbers, asset descriptions
Financial data: billing address, payment method details (processed via secure third-party providers)
Technical data: IP address, browser type, device information, pages visited, timestamps
Communication data: contact form submissions, email correspondence, support tickets

3. How We Use Your Data

We use your personal data for the following lawful purposes:

To provide and manage our logistics and vault storage services
To process and track shipments and asset storage
To communicate with you about your services, enquiries, and account
To send service-related notifications (tracking updates, security alerts)
To improve our website, services, and customer experience
To comply with legal and regulatory obligations
To prevent fraud and ensure the security of our systems

4. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers: secure transport partners, insurance providers, payment processors acting on our behalf under data processing agreements
Legal authorities: when required by law, court order, or regulatory body
Business transfers: in connection with a merger, acquisition, or sale of assets

All third-party processors are contractually bound to protect your data and process it only on our instructions.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for 7 years to comply with financial and tax regulations. Contact form submissions are retained for 2 years. You may request earlier deletion subject to legal constraints.

6. Your Rights (GDPR)

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

Right of access: request a copy of the data we hold about you
Right to rectification: request correction of inaccurate data
Right to erasure: request deletion of your data (subject to legal obligations)
Right to restrict processing: request limitation of how we use your data
Right to data portability: request your data in a machine-readable format
Right to object: object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@logidistltd.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses essential cookies for session management and security (CSRF protection). We do not use tracking or advertising cookies. Essential cookies are strictly necessary for the website to function and cannot be disabled. Session cookies are deleted when you close your browser.

8. Security

We implement robust technical and organisational measures to protect your data, including TLS/SSL encryption for all data in transit, encrypted database storage, access controls, regular security audits, and staff training on data protection.

9. International Transfers

Where we transfer data outside the UK or EEA (for example, to our Germany office), we ensure appropriate safeguards are in place, including EU Standard Contractual Clauses or adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or direct notification. The "Last updated" date at the top indicates the most recent revision.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Logidist Ltd
C/O Mss Products Ltd, Bankfield Road
Tyldesley, Manchester, M29 8QH
Email: info@logidistltd.com
Phone: +44 7449 782705