Frequently Asked Questions

We provide secure logistics services across the United Kingdom and mainland Europe. Our primary routes cover all major UK cities and European financial centres including London, Manchester, Frankfurt, Zurich, and Hamburg. For international shipments outside Europe, please contact our team to discuss your specific requirements and obtain a tailored quote.

Standard deliveries within the UK are completed within 1–3 business days. European shipments typically take 3–5 business days. We also offer express and same-day courier services for urgent consignments within the UK. Transit times may vary based on destination, customs clearance requirements, and the nature of the goods being transported.

We do not transport hazardous materials, illegal substances, firearms, explosives, perishable goods, or any items that violate UK or international law. Additionally, certain high-risk items may require special licensing or documentation before transit. If you are unsure whether your item is eligible, please contact our compliance team before booking a shipment.

For most shipments, our team handles all packaging and preparation at the point of collection. If you are preparing items in advance, we recommend using sturdy, tamper-evident packaging and clearly labelling each item with its reference number. Our couriers will inspect and re-seal all packages at collection to ensure they meet our security standards. Detailed preparation guidelines are provided when you book your shipment.

Yes. You can schedule a collection at a time that suits you by contacting our dispatch team at least 24 hours in advance. We offer flexible pickup windows between 8:00 AM and 6:00 PM on business days. For high-value or time-sensitive consignments, we can arrange dedicated pickup slots and out-of-hours collections at an additional fee.

Our vault facilities accept a wide range of high-value assets including gold bars, silver, platinum, jewellery, gemstones, important legal documents, property deeds, art, antiques, collectibles, and luxury watches. Each asset category is stored under conditions tailored to preserve its integrity and value. Contact us for a full list of accepted asset types and any category-specific storage requirements.

Our vaults are built to financial-industry standards and feature multi-layered security including biometric access controls, 24/7 CCTV surveillance with off-site monitoring, reinforced steel construction, fire suppression systems, and armed security personnel on-site during business hours. Access is strictly controlled and logged, and every entry and exit is recorded in our tamper-proof audit trail.

Physical vault access is available Monday to Friday from 9:00 AM to 5:00 PM by appointment. Clients must provide at least 24 hours' notice to arrange a visit. Our online client portal, however, is accessible 24/7 and allows you to view your inventory, request withdrawals, and review transaction history at any time.

You can submit a withdrawal request through your client portal or by contacting our vault team directly. Once your request is verified and processed, assets can be collected in person or delivered to your nominated address via our secure logistics service. Standard processing takes 1–3 business days; express withdrawals are available for an additional fee.

There is no minimum storage period. You may store assets for as little as one day or for many years. Storage fees are billed monthly, and you can withdraw or transfer your assets at any time without early-termination penalties.

Yes. All assets held in our vault are fully insured based on their declared or independently appraised value. Coverage is active from the moment we take custody until the asset is returned to you. Insurance documentation is maintained digitally and accessible through your client portal at all times.

To file a claim, contact our claims team via email at info@logidistltd.com or through your client portal. Provide your account reference, details of the affected asset, and the nature of the claim. Our team will acknowledge receipt within 24 hours and guide you through the assessment and resolution process.

Typically you will need to provide your deposit certificate or storage agreement, proof of ownership or appraisal, photographic evidence where applicable, and a written description of the loss or damage. Our claims team will advise on any additional documentation required based on the specific circumstances of your claim.

Storage fees are based on the type, size, and declared value of the asset, as well as the storage tier selected. Fees are billed monthly and can be paid by direct debit or bank transfer. A detailed fee schedule is provided when you open your vault account, and our team is always available to discuss pricing for large or specialised storage requirements.

We accept bank transfers, direct debit (UK), and all major credit and debit cards for one-off payments. Recurring storage fees are most commonly paid by direct debit. For high-value transactions, we can also arrange wire transfers. Contact our billing team to set up your preferred payment method.